Refund & Return Policy

No Return Policy

Pinky Gruh Udhyog sells food products, snacks, dry fruits, sweets, and consumable items. Due to food safety, hygiene, and quality control reasons, products are NOT eligible for return once delivered.

All sales are final. We do not accept returns, exchanges, or refunds for customer-initiated reasons such as change of mind, taste preference, or ordering errors.

Exception Cases

Customers may contact our support team only in the following situations:

• Wrong product was delivered — You received a different product than what you ordered.
• Product was damaged during transit — The product arrived in a physically damaged condition due to shipping.
• Package was received in a tampered condition — The packaging seal was broken or tampered before delivery.

Claims Conditions

To be eligible for an exception review, the following conditions must be met:

• The issue must be reported within 24 hours of delivery.
• Customer must provide order details (order number, delivery date).
• Customer must provide supporting photographs clearly showing the issue.
• The resolution will be reviewed and approved by the Pinky Gruh Udhyog support team.

Replacement Policy

• Approved cases may be eligible for replacement only.
• Refunds are not guaranteed and will be processed only after internal verification.
• Replacement or refund decisions are at the sole discretion of Pinky Gruh Udhyog.

How to Report an Issue

1. Contact us on WhatsApp at +91 98334 48008 within 24 hours of delivery.
2. Share your order number and a clear description of the issue.
3. Attach photographs clearly showing the damaged, wrong, or tampered product/packaging.
4. Our support team will review your claim and respond within 24–48 hours.

Not Covered Under This Policy

• Products that have been opened, partially consumed, or used.
• Damage caused by improper storage after delivery.
• Change of mind or taste preference.
• Ordering errors made by the customer.
• Issues reported after 24 hours of delivery.
• Claims without supporting photographs or order details.