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Frequently Asked Questions
Everything you need to know about Pinky Gruh Udhyog
Where are your products made?
All our products are made in our facility in Nava Naroda, Ahmedabad, Gujarat. We follow strict hygiene and quality standards.
How long does delivery take?
We deliver within 2-4 business days for Ahmedabad and 4-7 days for other cities across India.
Do you offer free delivery?
Yes! Orders above ₹499 get free delivery. For orders below ₹499, a nominal delivery charge of ₹49 applies.
What is your return policy?
Due to the perishable and consumable nature of our food products, all sales are final. Products once delivered cannot be returned, exchanged, or refunded. However, if you received a wrong product, a damaged product, or a tampered package, please contact us on WhatsApp within 24 hours of delivery with your order details and photographs. Approved cases may be eligible for replacement.
Are your products FSSAI certified?
Yes, all our products are FSSAI certified and made with the highest food safety standards.
Can I order in bulk for events or gifting?
Absolutely! We offer special wholesale pricing for bulk orders, corporate gifting, and festival hampers. Contact us on WhatsApp for custom quotes.
Do you have COD (Cash on Delivery)?
Yes, we offer Cash on Delivery for all orders across India.
How can I track my order?
Once your order is shipped, you will receive a WhatsApp message with tracking details. You can also contact us directly for updates.
Are your snacks suitable for diabetics?
Many of our products are made with healthy ingredients. Please check the nutritional information on each product page. We recommend consulting your doctor for specific dietary needs.
Do you ship outside India?
Currently, we ship only within India. We are working on international shipping options.
What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Wallets (via Razorpay), and Cash on Delivery.
How do I apply a coupon code?
Enter your coupon code in the "Coupon Code" field on the checkout page and click Apply. Valid codes: PINKY10 (10% off), WELCOME20 (20% off for new customers), HEALTHY15 (15% off).